1. Introduction

Softpro ("we", "our", or "us") operates the Student Management System at sms.softpromis.com for student registration, training delivery, payments, certificates, and institute administration. This Privacy Policy explains how we collect, use, store, and protect personal data under applicable Indian data protection requirements, including the Digital Personal Data Protection Act, 2023 when in force.

2. Information We Collect

We collect the following types of information:

• Personal identification: Name, email address, phone/WhatsApp number, Aadhaar number where required for a course, scheme, certificate, or compliance purpose, date of birth, gender, address
• Academic information: Qualifications, course enrollments, batch details, assessment results
• Financial information: Payment records and transaction history
• Documents: Photos, certificates, and documents you upload

3. How We Use Your Information

We use your information to:

• Process student registration and course enrollments
• Manage payments and issue receipts
• Send notifications via email and WhatsApp (course updates, payment confirmations, assessment results, certificates)
• Generate certificates and ID cards
• Verify student credentials publicly using limited enrollment and certificate details
• Comply with legal and regulatory requirements

4. WhatsApp Integration

We use Meta's WhatsApp Business API to send service notifications such as registration updates, payment confirmations, assessment updates, and certificate information. By providing your WhatsApp number, you consent to receive these service messages. We do not sell your phone number or share it with third parties for their marketing.

5. Data Storage and Security

Your data is stored on secured systems used to run the Student Management System. We use access controls, role-based permissions, HTTPS, password hashing, audit trails where available, and operational safeguards to reduce unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain personal data while your registration, enrollment, certificate, payment, or support record is active, and afterward for legal, tax, audit, certification, dispute-resolution, and institute record purposes. Payment and certificate records may need to be retained even if other profile data is deleted or anonymized.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for optional communications
• Raise a grievance about how your personal data is handled

8. Contact Us

For privacy questions, correction requests, deletion requests, consent withdrawal, or grievances, contact us at:

Email: info@softpro.co.in
Website: sms.softpromis.com